MERCHANT INFORMATION
Customer Service Questionnaire
Customer Service Questionnaire
Over the last several months we've been adding merchant customer service information to Really Big Mall. If we haven't contacted you or if you haven't yet responded, we'd appreciate it if you would take a minute to provide the following customer service information for the people we are sending to you.
You can check to see if we have current information by clicking the 
icon next to your store in Really
Big Mall. There you will see the customer service information (if any)
that you've provided, as well as our customers' reactions and responses to your store. We've found that our customers
are more likely to click through to a store that has its customer service information readily available, so this
is a simple and easy way to increase your traffic!
A copy of the questionnaire follows. You may copy it with your responses into
an e-mail message and return it to "csdata@reallybigmall.com". Thank you. We hope to send you many more
customers in the months and years ahead.
========== CUSTOMER SERVICE QUESTIONNAIRE ===========
Your store name:
Your customer service e-mail address:
Your customer service phone number:
Customer service hours and days (please include the time zone):
Your main location (City, State):
Which credit cards do you accept?
What other types of payments do you accept? (Such as: Debit cards,
Electronic checks, Checks by mail, Gift cards, PayPal, Google checkout,
Bill Me Later, and Financing for qualified customers.):
Do you have secure online ordering?
A shopping cart system?
If not, what method do you use for taking customer orders?
E-mail? Phone? (While we prefer sites that have secure ordering
and cart systems in place, some stores that offer unique products
or services will be acceptable with other ordering systems.):
What is the approximate number of products offered by your online
store? (Just a rough estimate, please. Some online stores offer
only about 10 items, while others offer 100 or 1,000 or 10,000.
Approximately where do you fit in?):
Approximately what percentage of these products do you keep in
inventory, available for immediate shipment?
Approximately what percentage of products are shipped to the
customer within two days of an order?
Where do you ship, besides the U.S.?
Can your customers pick up their items purchased online at a
nearby retail location?
What is your standard return policy?
Can your customers return or exchange items purchased online to
a nearby retail location?
Does your store offer online price matching to your customers?
What year was your store established?
Does your online store have a live shopping assistant?
How many physical, walk-in stores do you have?
Where is/are your store(s) located?
(If there are many locations and you don't want to list them all,
just list "nationwide", or the region or states. If you
have 3 locations or less, please list the city and state.):
Who may we contact on an occasional basis for updates and
to make sure this information is current? (Please list your name, title,
e-mail address, telephone number and extension.):